Troubleshooting Test Email Delivery Failures on Mail Planet

When encountering test email delivery failures, it is crucial to identify and resolve the underlying issues to ensure the successful delivery of your email campaigns on Mail Planet. This troubleshooting guide provides helpful tips and steps to overcome common problems that may prevent test emails from reaching their intended recipients.

1. Check Spam Filters and Blocked Domains: Test emails may end up in spam folders or be blocked by certain email providers due to various factors. Make sure to review your spam filters and check if the sending domain is being blocked. Adjust the settings as necessary to allow test emails to reach the inbox.
2. Verify Email Addresses: Ensure that the email addresses you are using for testing are valid and properly formatted. Typos or incorrect email addresses can lead to delivery failures. Double-check the recipient addresses to eliminate any potential errors.
3. Test with Different Email Providers: Send test emails to different email providers (e.g., Gmail, Yahoo, Outlook) to determine if the delivery issue is specific to a particular provider. This helps identify any potential compatibility or deliverability problems.
4. Review Email Content and Attachments: Examine the content of your test email, including subject lines, body text, and attachments. Avoid using spam trigger words, excessive capitalization, or excessive use of images, as these can trigger spam filters and affect email deliverability.
5. Confirm SMTP and Port Settings: If you are using custom SMTP settings for sending test emails, ensure that the SMTP server and port configurations are correct. Incorrect settings can prevent successful email delivery.
6. Whitelist Sending IP or Domain: In some cases, the sending IP or domain may be blocked by certain email providers. Whitelisting the sending IP or domain can help ensure the delivery of test emails. Check with your email provider or system administrator for whitelisting instructions.
7. Check DNS Configuration: Verify that your DNS settings are properly configured, including SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) records. These records authenticate your email and enhance deliverability. Review your DNS settings and make any necessary updates.
8. Consult Mail Planet Support: If you have followed the troubleshooting steps above and are still experiencing test email delivery failures, reach out to Mail Planet support for further assistance. They can provide guidance specific to your account and help resolve any technical issues affecting email deliverability.

By systematically addressing these troubleshooting steps, you can identify and resolve common issues that may cause test email delivery failures on Mail Planet. Ensuring successful test email delivery is crucial for testing the appearance, functionality, and deliverability of your email campaigns, allowing you to optimize your email marketing efforts and effectively reach your target audience.